Moving homes or offices is already stressful enough — the last thing you want is to get scammed by an unreliable mover. Unfortunately, in Kenya and especially in Nairobi, many unsuspecting clients fall victim to fraudulent moving companies that either disappear with their deposit, overcharge, or deliver damaged goods. So, how do you choose the right moving company and ensure your relocation is safe, smooth, and scam-free?
Let’s walk through the key tips and red flags to watch out for, and how to choose a trusted mover like Friends Removals Kenya.
Why Choosing the Right Moving Company Matters
Hiring the wrong movers doesn’t just cost you money — it can cost your peace of mind, personal items, and sometimes even your security. Whether you’re relocating within Nairobi or to another county, working with a trusted moving company can make all the difference.
Ensuring a Stress-Free Move
The right movers will pack, transport, and unpack your belongings with precision and care. This reduces your risk of damage and injury and makes the overall moving experience smoother.
Avoiding Financial Losses
Scams are common in the moving industry. Fake movers may charge you upfront, then never show up. Others inflate the cost mid-way. The right company offers transparency and honest pricing.
Red Flags: How to Avoid Moving Scams in Kenya
1. No Physical Address or Office Location
Fraudulent movers often operate only via phone or social media without any verifiable address. Always confirm that the company has an actual business location in Nairobi.
Tip: Visit their office or request a virtual tour to confirm legitimacy.
2. Extremely Low Quotes That Seem Too Good to Be True
While everyone wants affordable rates, budget-friendly moving services in Nairobi still need to cover manpower, fuel, and packaging. Quotes that are significantly lower than market average often come with hidden costs or worse — no service delivery at all.
3. Lack of Reviews or Unverified Testimonials
No reviews? That’s a red flag. Reliable companies will have client testimonials, Google reviews, or be listed on trusted directories. Look for independent reviews across multiple platforms, not just screenshots on social media.
4. Demands for Full Payment Upfront
Professional movers typically request a deposit or payment after service. Avoid companies that ask for full payment before arriving or without a contract.
5. No Written Agreement or Terms of Service
Never agree to a move without a contract. A legitimate moving company provides a service agreement outlining what’s included — packing, disassembly, transportation, and delivery times.
What to Look for in a Trusted Moving Company
When planning a move, knowing how to choose the right moving company: avoid getting scammed starts with understanding the traits of a legitimate and trustworthy mover. Below are key factors you should consider before making your final decision.
1. Business Registration and Licensing
Ensure the company is registered in Kenya and operates legally. Request to see their business certificate or license.
2. Transparent Pricing and Written Estimates
Get a written quote that breaks down costs. Friends Removals Kenya offers clear and transparent pricing with no hidden fees. You know what you’re paying for — upfront.
3. Insurance Coverage
Reputable moving companies in Nairobi offer insurance coverage for your goods in transit. Ask about what’s covered and whether the policy is active.
4. Trained and Uniformed Staff
You should not be entrusting your valuables to untrained labor. Choose a company with experienced, uniformed staff who handle your property with care.
5. Fleet and Equipment
A proper moving company owns or leases clean, branded vehicles, uses trolleys and protective wrapping, and has appropriate moving equipment.
Questions to Ask Before You Book
- How long have you been in business?
- Can you provide references or past client contacts?
- What does your moving quote include?
- Do you offer packing materials?
- What happens if an item is lost or damaged?
Don’t shy away from asking questions — it’s your right as a customer.
Benefits of Choosing Friends Removals Kenya
If you’re looking for trusted movers in Nairobi, Friends Removals Kenya checks all the boxes. Here’s why:
1. Verified and Reliable
With years of experience and verifiable testimonials, Friends Removals Kenya has built a strong reputation for trustworthy services in Nairobi and beyond.
2. Transparent Quotes
Clients enjoy instant moving quotes with no surprises. What you’re quoted is what you pay — no hidden charges.
3. Skilled Team
From careful packing to disassembly and secure transportation, their professional team ensures your belongings are handled with care and efficiency.
4. Flexible and Scalable
Whether you’re moving a 1-bedroom apartment or a large office, their services are tailored to your needs and budget.
How to Book the Right Movers in Nairobi
Step 1: Do Your Research
Start by searching online for top-rated moving companies in Nairobi and compare reviews, services, and pricing.
Step 2: Request a Site Survey or Virtual Estimate
Professional movers will want to inspect your belongings (either in person or virtually) to give an accurate quote.
Step 3: Compare Quotes and Services
Don’t just go with the lowest price. Balance cost with quality, reliability, and the range of services offered.
Step 4: Sign a Formal Agreement
Before moving day, ensure everything is clearly documented — the services, cost, payment terms, and any insurance provided.
Common Moving Mistakes to Avoid
- Booking Last Minute: Always plan in advance to get the best deals and avoid rush services.
- Not Decluttering: Don’t move what you don’t need. Reduce moving costs by decluttering in advance.
- Failing to Label Boxes: Clearly label items for easy unpacking and safe handling.
- Not Confirming Availability: Always reconfirm your booking 1–2 days before moving day.
Choose the Right Moving Company Today! Get Started with Friends Removals Kenya
Choosing the right movers doesn’t have to be a gamble. By knowing what to look for and which red flags to avoid, you can ensure a stress-free and secure relocation.
Friends Removals Kenya offers trusted, professional, and transparent services — making them one of the best moving companies in Nairobi. When you’re ready to move, don’t leave it to chance.
Take control. Protect your belongings. Book smart.
